Terms & Conditions
“SIB360 is a product of its parent company, i.e. Stack Intel .IO. All the policies mentioned hereafter are applicable to all the companies owned by Stack Intel .IO, including SIB360.”
SIB360 – TERMS OF BUSINESS
Terms and Conditions for doing business with Stack Intel .IO (SIB360), a company incorporated in Lahore, Pakistan.
1. The Agreement
This agreement shall constitute the whole contract between SIB360 and the Client to the exclusion of all conditions and warranties statutory or otherwise which are permitted by law to be excluded. Any variation to this agreement is only binding on SIB360 if it is in writing and signed by a director of SIB360.
2. Software Systems
SIB360 software system(s) (“the System”) consists of a pre-written program application package, complete with description and documentation as appropriate. SIB360 believes that the System(s) being furnished are accurate, reliable and accomplish the results set out in the current application software description. SIB360 shall have no obligation to make alterations to the design of the System(s) as described except as under the terms of this agreement.
3. SIB360 Offers
A variety of payment options, i.e. Electronic Bank transfer, cheque or card payment. We accept card payments via our provider in Saudi Riyal (SAR), Emirati Dirham (AED), Pakistani Rupees (PKR), US Dollars ($US), Euros (€EU), Canadian Dollars ($CAD) and Australian Dollars ($AUS). These payment options may incur a payment fee if applicable. All settlement terms are detailed in each invoice provided.
4. Non-Specific Equipment Users
SIB360 reserve the right to make charges for any support or service activity resulting from
(i) The use of software, hardware, peripherals, consumables, media or any other item, addition or technique which is not installed approved or supplied by SIB360.
(ii) Client personnel not being trained by SIB360 or its appointed agents to use any External System.
5. Title to Software
Title to the ownership of the System(s) shall remain with SIB360. The System must not be copied (save for one back up), reproduced or in any way distributed without permission in writing from SIB360 signed by a director of SIB360.
6. Equipment
(i) The use of the System is specifically restricted to the computer equipment approved by SIB360. Any change in the equipment on which the System(s) is to operate must be notified to SIB360 in writing.
(ii) A separate license is required for each separate computer on which the System(s) is installed, or for each simultaneously operable user who may access the System upon a separate network terminal.
7. Transfer
The Client agrees that granting of a license to use the system conveys to the Client only a non-exclusive license for use of the System(s), at a specific location and that this license may not be assigned, sublicensed, or otherwise transferred except that if the Client is temporarily unable to use the System because of conditions beyond the Client’s control the license may be temporarily transferred to permit the Client to use the System on another computer system, but only by written approval by SIB360 directors.
8. Confidentiality
All information or data passed by the Client to SIB360 and any results arising therefrom, which are of a confidential nature will be treated as such and SIB360 will use all reasonable endeavour to procure that such information or data is not divulged to any third party without the Client’s authority.
9. Modifications to System
No modifications shall be made to the System except with the consent in writing of SIB360 and using the software tools made available by SIB360 intended to allow the Client to customize the reporting, analysis and printing functions of the System.
10. Warranty on System
SIB360 warrants that the System(s) will be capable of operating in conformity with the current application software description. SIB360 undertakes to use all reasonable endeavours to rectify any errors caused by the fault of the System if such defect is notified in writing to SIB360 within three months of the date of installation. Any modification or attempted modification of the System(s) by the Client or any other third party shall void this warranty.
11. Database Amendments
(i) The System is not a simple database maintenance application and relies upon the database reflecting its internal logic, so database amendments can have far-reaching and extremely serious consequences.
(ii) SIB360 can only provide support for the System if its database integrity remains inviolate. It is imperative that users do not execute any SQL commands on the System database or use any external tools to edit the database without first obtaining specific clearance through SIB360 Support. SIB360 reserve the right to withdraw support if the client executes any SQL commands without the prior approval of SIB360
(iii) SIB360 reserve the right to charge for any work done to correct to its database where such corruption has been caused by external influence including (but not limited to) hardware failure, software failure, or virus (or any other malicious attack). Under such circumstances, SIB360 cannot guarantee the database in question will remain free from defect.
12.a License Fee
SIB360 will levy one-time, an annual or quarterly license fee (per operating site). The Client shall sign a specific contract to this effect at the date of placing the initial order for the System. It is a specific condition of acquiring the System that the Client shall agree to continue to pay the license fee for so long as the Client continues using the System.
12.b SLA – Service Level Agreement
If the Client has purchased the one-time license of the System then they have to sign an annual SLA. The cost of the SLA will be 20% of the invoiced amount. However, SI360 offers 3 months of free SLA on the purchase of each license. The SLA includes IT Support, Training, basic customization, backups – restores, troubleshooting and bug fixing. If the Client’s SLA is invalid or overdue then SIB360’s support team may not be available to entertain support-tickets.
13. Technical Support
(i) SIB360 will use all reasonable endeavours to provide a software support service at no additional cost to the Client for the first 3 months. During the period when support is in effect SIB360 will make available an e-mail and voice message-based support service available between the hours of Mon – Fri 9:00 am – 6:00 pm (GMT+5) with the exception of Public and Company holidays.
(ii) The helpline shall be available to any duly instructed employee of the Client who holds a user certificate issued by SIB360 (or an agent thereof) so long as the Client has paid the appropriate license fee and any other non-disputed invoices from SIB360 or its appointed agents.
(iii) Under certain situations technical support requires direct control over a computer that has access to the software’s database. This access is normally provided by a remote desktop connection. It is a specific condition of technical support that a remote link is a setup to allow this type of access. Due to international time zones this access may have to be available at unattended times.
14. Periodic Software Updates
SIB360 will at its discretion provide software updates. Such updates will contain a range of amendments to the package based upon either customer requests during the previous year or upon SIB360 design work. These updates may or may not be free of cost.
15. Obligations
(i) Except for the express warranties set out under this agreement or where liability may not be legally excluded SIB360 will not be under any liability whether in contract loss or otherwise in respect of any consequential damage loss or injury arising out of or in connection with the use of the System or its performance or the failure to supply any equipment or services or any defects in the same whether arising from any suit between SIB360 and the Client, the Client and any other part of SIB360 and any other party.
(ii) Neither party shall be liable for any failure to perform or delay in performance of its obligations hereunder, caused by circumstances beyond its reasonable control including but not limited to fire, storm, flood, earthquake, accident, an act of a public enemy, war, rebellion, insurrections, labour disputes, labour shortages, cyber attack, transportation embargoes, inability to secure raw materials or machinery for the manufacture of equipment or the development of the System, Act of God, Act of Government or any agency thereof, judicial action and any other such external circumstances, provided that the party seeking to rely on this clause shall have given due notice of the circumstances and probable duration to the other party.
16. Payment Terms
Onet-Time, Annual (or quarterly) license fees are payable immediately upon loading of the software upon the Client’s computer hardware or SIB360 Cloud, and on each anniversary of this date as long as the Client continues to use the software. All fees are quoted exclusive of VAT, Sales, Purchase, or any other statutory taxes in force at the date of delivery or acceptance. VAT and any other statutory tax will be added to each invoice issued at the then-current rate. All fees are due for payment within 7 days unless otherwise agreed in writing between SIB360 and the Client.
All Other Charges incurred for consulting work, system design, programming, report writing, data conversion, and installation, and where agreed beforehand, expenses incurred in travelling and local accommodation, will be invoiced monthly for settlement within 7 days, unless otherwise agreed in writing between SIB360 and the Client. Invoices or Pro-forma invoices may be issued in advance no line of credit can be established.
It is a requirement that any creation or modification of system reports and/or any programming work be inspected within 10 working days of delivery (quoted terms may vary). If a fault is found outside this period we reserve the right to charge for correction and /or modification.
Failure to pay any non-disputed invoices from SIB360 or its appointed agents within the above stated periods will entitle SIB360 to withhold all services until the said invoice is paid. SIB360 also reserves the right to charge a late payment fee for non-disputed invoices.
17. Termination
If any sum payable to SIB360 under the terms of this agreement or for any other services supplied is unpaid for fourteen days after it has become due or if there are any other breaches of the contract on the part of the Client or if the Client is adjudged bankrupt, make an assignment or composition with its creditors, or being a company, goes into liquidation, or have a receiver or manager of its business or undertaking appointed, then SIB360 may, without prejudice to any of its other rights, forthwith terminate the contract in writing to the Client.
18. Quotations
Prices quoted for commercial application software and services submitted to the Client are valid for a period of 30 days from date of the quotation unless otherwise stated in the quotation under the signature of a Director of SIB360.
19. Cancellation
An order once accepted by SIB360 is binding on the Client, and in the event of cancellation, SIB360 reserves the right to charge for any work done and for any equipment or services provided (including any costs incurred for the purpose of the order) prior to the date of receipt by SIB360 of written notice of cancellation.
20. Order Cancellation
We have a strict No-Refund policy once the order is delivered to the Client. However, if the order is cancelled within 3 days of the payment and yet the System is not installed on Clients premises, then we can offer a 75% refund. However, this refund policy may change time-to-time on the discretion of SIB360.
21. General
The Client hereby undertakes not to make an offer of employment or any financial inducement to any employee of SIB360 or its appointed agents during the course of the contract with SIB360 or during a period of 5 years after its termination.
Unless otherwise specified in writing by the Client, SIB360 will have the right to use the Client’s name and company logo on publicity material together with the name of the type of application involved.
A contract with SIB360 shall be considered as a contract made in Pakistan and subject to Pakistani Laws, UAE Laws, Suadi Arabis Laws and any the local state law of the Client’s physical location.
Differences between SIB360 and the Client arising out of this contract shall (except where by its terms SIB360’s decision is to be final and binding) be referred to the arbitration of two persons or their umpire in accordance with the provisions of the arbitration act in force at the start of this contract.
To open a support ticket you may drop an email at [email protected]
